Target Executive Internship Week Seven

This week I continued to work on my intern project which involves the Best Team Survey and developing an action plan around one of the opportunities within it. The Best Team Survey is a survey that every team member takes every year revolving questions about the satisfaction with their work. The action plan I am working on is for the work center logistics backroom dayside team. They had many dissatisfactions with their work center so my project involves speaking with them and helping to make their work center a better place to work. Recognition, communication, and working conditions were the top concerns. In terms of recognition, this team didn't feel they were being recognized and were being grouped with the logistics overnight team when in fact they were their own work center. This week we had a special breakfast for this team while they had reached a thousand days of safety! I have also been trying to get the leadership involved with this change as well, getting them to realize the back room day team is their own work center. As for communication, I have partnered with the Executive Team Leader of Guest Experience to help with equipment control. We have numbered the walkies and PDAs as well as keeping them locked up in a cabinet. This holds accountability to the team members so that they will have to be signing the equipment in and out and should not be leaving them around the store. As for working conditions, I have improved conditions within the freezer and cooler by ordering new gloves and face masks for them. This team was previously using garden type gloves in the freezer. Overall, I feel that this work center just needed to be listened to about their concerns. Because they are stuck in the back room for the day, the store can tend to "forget" about them. I have really enjoyed getting to know this team as I did not have that much communication with that team before. I feel that through this project I have learned to be a leader and pay attention to detail. I have learned a lot about how we need to keep each work center satisfied, because if they aren't happy, they wont be able to do quality work and may even quit. This would in turn affect the other work centers. I would say I have learned how important it is to make sure that every work center is satisfied and that without these satisfied team members there would be no Target.